Terms of Service

Welcome to Village Dental. These Terms of Service ("Terms") govern your use of villagedentalraleigh.com (the "Site") and any communications you receive from Village Dental, including text messages. By using the Site or by providing us your mobile number, you agree to these Terms.

1. Text Messaging (SMS) Program

Program description. Village Dental offers a text messaging program so patients and prospective patients can communicate with our offices by SMS. By opting in, you agree to receive text messages from Village Dental at the mobile number you provide. Each of our four offices — Brier Creek, North Raleigh, Olde Raleigh, and Wake Forest — sends text messages from its own local number.

Types of messages you can expect. Messages may include:

• Appointment reminders, confirmations, and rescheduling
• Requests to complete patient forms or paperwork before a visit
• Recall and hygiene-visit reminders
• Post-operative and treatment follow-up
• Billing, insurance, and account notices
• Office closures, delays, and other operational notices
• Replies from our team to questions you send us
• Occasional practice news and service offers, if you have consented to receive them

How you opt in. You may opt in to receive text messages from Village Dental by:

• Providing your mobile number and checking the SMS consent box on a form on our website
• Providing your mobile number and consenting in writing on new patient paperwork or a patient registration form
• Verbally providing consent to a Village Dental team member by phone or in person
• Texting your Village Dental office first

Consent to receive text messages is not a condition of purchase, treatment, or any service from Village Dental.

Message frequency. Message frequency varies based on your appointments and your interactions with our offices. Most patients receive approximately 2–6 messages per scheduled appointment.

Cost. Message and data rates may apply. Village Dental does not charge for text messages, but your mobile carrier's standard messaging and data rates apply based on your plan.

How to opt out. You may cancel at any time by replying STOP to any message from us. After you reply STOP, you will receive one final message confirming you have been unsubscribed, and you will receive no further text messages from that number. Because each office texts from its own number, replying STOP to one office stops messages from that office; reply STOP to any other office you wish to unsubscribe from as well. You may also ask any Village Dental team member to remove your number from text messaging.

How to get help. Reply HELP to any message from us, call the office that contacted you, or email info@villagedentalraleigh.com. For assistance with your mobile plan or messaging charges, contact your wireless carrier.

Carriers and delivery. Supported carriers include AT&T, Verizon Wireless, T-Mobile, Sprint, U.S. Cellular, Boost Mobile, MetroPCS, Cricket, and others. Message delivery is subject to effective transmission by your wireless carrier. Wireless carriers are not liable for delayed or undelivered messages.

Privacy. Mobile phone numbers and SMS consent collected by Village Dental are never sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. See our Privacy Policy for full details on how we handle your information.

Emergencies. Text messaging is not monitored 24/7 and must never be used for dental or medical emergencies. If you are experiencing a medical emergency, call 911. For a dental emergency outside of office hours, call your Village Dental office and follow the instructions provided.

2. Use of This Site

The content on this Site is provided for general informational purposes only and is not a substitute for professional dental or medical advice, diagnosis, or treatment. Always seek the advice of your dentist or other qualified health provider with any questions you have regarding a dental or medical condition. Never disregard professional advice or delay seeking it because of something you read on this Site. Submitting a form or sending a message through this Site does not create a doctor-patient relationship.

3. Intellectual Property

All content on this Site, including text, graphics, logos, images, and video, is the property of Village Dental or its licensors and is protected by United States copyright and trademark law. You may not reproduce, distribute, or create derivative works from this content without our prior written permission.

4. Third-Party Links

This Site may contain links to third-party websites. We provide these links for convenience only and are not responsible for the content, accuracy, or privacy practices of any third-party site.

5. Disclaimer and Limitation of Liability

This Site is provided "as is" without warranties of any kind, express or implied. To the fullest extent permitted by law, Village Dental is not liable for any damages arising from your use of this Site or from any communications sent through our text messaging program.

6. Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted to this page, and the "Last updated" date above will reflect the most recent revision. Your continued use of the Site or our text messaging program after changes are posted constitutes acceptance of the revised Terms.

7. Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict of law provisions.

8. Contact Us

Village Dental

• Brier Creek — 4203 Corners Pkwy, Ste 100, Raleigh, NC 27617 — (919) 322-3598
• North Raleigh — 7371 Six Forks Rd, Raleigh, NC 27615 — (919) 847-0902
• Olde Raleigh — 3101 Edwards Mill Rd #103, Raleigh, NC 27612 — (919) 571-0222
• Wake Forest — 11480 Capital Blvd #115, Wake Forest, NC 27587 — (919) 263-9131

Email: info@villagedentalraleigh.com